Appointments

Appointments System

Please telephone or call at the surgery to arrange an appointment - Tel: 01647 440591. Reception is open between 08:30 – 18:00 weekdays.  On Fridays our telephone lines close at 17:00.

Surgeries are held twice daily Monday to Friday between 08:30 – 18:00, with one early morning surgery starting at 07:40 on a Tuesday and Improved Access on a Tuesday between 18:30 - 20:00. Generally once a month there will also be a Saturday morning clinic.  (These surgeries are by appointment only. Please note the office opens at 08:30 and closes at 18:00).

All initial requests for an appointment will be triaged by the Admin team to help determine the fastest route for treatment for you.  If you need to see a GP you will be offered an initial Telephone Consultation with them first and you will be invited in for a face to face appointment if agreed necessary by both GP and patient.

Urgent cases are responded to every day and on those occasions it may not be possible to see the Doctor of your choice.  We can only book urgent appointments on the day so please phone at 08:30 if you need to be seen urgently that day.

The facility to book GP appointments on-line is also now available. In order to use this service you need to register for ‘Patient Access’. To do this you will need to bring photographic proof of identity to the Health Centre reception staff (i.e. driving licence, passport, bus pass etc.).

All personal information is kept strictly confidential.

Branch Surgeries

If you wish to see a doctor at one of the branch surgeries, please telephone the health centre before 10:00 on the morning of the surgery to make an appointment.

Lustleigh Parish Hall: 

14:30 Tuesday every other week

Manaton Parish Hall:

11:30 Wednesday every other week

Telephone Consultations

If you don't need to see a doctor you can arrange a telephone consultation.

There is normally a doctor available between 10:40 and 11:00 each weekday for patients to discuss health problems and test results.

Training

Medical students spend time with us as part of their training. We hope you will not mind if they are sometimes present at your appointment. There is no obligation to agree to this, and if you do not wish a student to be present please tell one of the receptionists or the doctor. All students are bound by the same rules of confidentiality as the doctors and other staff.

Chaperone Policy

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask that you make this request at the time of booking your appointment, so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, it may occasionally be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our chaperone policy or have any questions or comments regarding this please contact the Practice Manager.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Extended Access

North Dartmoor Primary Care Network Improved Access

Patients in North Dartmoor are now able to make routine appointments at a GP practice during evenings and at weekends. The aim of the GP service is to make it easier for people to get an appointment at a time that suits them.

This scheme is an extension of the usual GP practice services, not a walk-in service, patients still need to make an appointment if they wish to see a GP in the evening or at the weekend. Practices are working together to establish a service that meets the needs of the public.

If you are a patient registered at one of the practices listed below you will be able to book a routine evening or weekend appointment with the participating practices on the timetable. Appointments should be booked with the participating practice.

Participating Practices

Moretonhampstead Health Centre
Moretonhampstead, Newton Abbot, TQ13 8LW
Tel: 01647 440591
www.moretonhampsteadhealthcentre.co.uk

Chagford Health Centre
Chagford, TQ13 8BW
Tel: 01647 433320
www.chagfordhealthcentre.co.uk

Okehampton Medical Centre
East Street, Okehampton, EX20 1AY
Tel: 01837 52233
www.okehamptonm

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