Patient Triage eConsultation
Patient Triage - Quick Online Access to Medical and Administrative GP Services
Patient Triage is an interactive online form which patients fill in when they wish to contact the surgery. Whether you need help with an administrative matter (eg sick notes, insurance forms and letters or requests for copies of records), have a prescription enquiry or request, or wish to ask a GP or nurse a question, this is the quickest way to get help from us instead of booking an appointment.
For medical queries you will initially be asked safety-netting questions, after which you can describe your situations and requirements. You can also attach photos should you need to. You will receive a response from the surgery within 2 working days.
For patient safety reasons please use this service instead of emailing us. You can access it by clicking on the getting started box below.
Call 999 - For medical and mental health emergencies
Call NHS 111 or visit NHS 111 online - For out of hours urgent medical care and advice
Call the Surgery - For urgent but non-life-threatening issues that require a same day GP response, or to book a routine appointment
Why Use Online Services?
As required in our GP contract, and to meet the growing need for safe online access to health care services, the Health Centre provides patients with access to an online contact service. With robust saftey-netting facilities and with access to medical and admin requests, we ask that patients use this service, we can no longer accept patient requests via email.
For further information, FAQs and to start your Patient Triage request, read on.
Frequently Asked Questions
Why Use an eConsultation?
Each year all surgeries have to sign a contract with the NHS agreeing to provide primary care (GP) services to the public. This contract often introduces new initiatives or services which we are obliged to offer, online consultations are one of these services.
We have found this to be a safe and efficient way to provide fully safety-netted medical and administrative support to our patients, both during the pandemic and beyond, and we no longer accept email requests from patients.
Studies have shown that in the long-term it is of benefit to both patients and surgery staff. Thank you for your support.
Why will patients no longer be able to contact the surgery by email?
Patient Triage is a very efficient means for you to communicate with us, offerring Medical and Admin requests.
Each Patient Triage request will be directly linked to your health record, keeping your records up-to-date. Medical requests are fully safety-netted and there is no possibility of missing requests by emails going to junk.
Patients who send emails to the surgery will get a responder telling them that their email will not be read and requesting they resend using the Patient Triage facility on our website.
How long will it take the surgery to respond to a request?
When you submit a Patient Triage request it will tell you the processing time. We will provide a response within 2 working days, but this will often be much quicker and on the same day.
Please remember that all of our GPs work part-time, whilst you may request a response from a particular GP, another GP may well respond in order for us to reply to you within the dealine.