Prescriptions

Requesting Prescriptions through the Website

To support the prescription request process whilst our patients get set-up with the NHS login and App, we have made the online prescription request form above available for an extended period. We will be moving this service to the NHS app in due course, so we urge patients to take the time to get their NHS login and/or app up and running in the meantime. 

Getting Started With The NHS App & Login

Sign up for an NHS login to order your prescriptions and manage your health records online or through the app.

The NHS have lots of support materials to guide you through the process of creating an NHS login and installing the NHS app so click her to be taken to the NHS website and be guided through your options.

If you are having difficulties getting set-up please read the next information box which takes you to a specific NHS support page.

HELP - Struggling with Your Login or the App?

If you are having problems getting your login set-up or linking to the App you will need to visit the NHS Login & App support page.

Please click here to be taken to the NHS App and Login support page, where you will find additional support information and guidance on how to contact support directly. 

Repeat Prescriptions

Closure of Prescription ordering via telephone

We have historically taken repeat prescription requests over the telephone but have now taken the decision to stop taking these requests over the telephone from May 2021.

Our key reason for implementing this change is safety. Increasingly there are discrepancies between what the patients are saying they have ordered and what has been requested by reception staff. Mostly likely this is due to confusion with drug name.

The Practice is getting busier and busier seeing more patients on repeat medications for increasingly complex medical conditions. Our decision to stop taking prescriptions over the telephone is to minimise the risk of potential error.

We also hope that in making this change it will considerably free up our phone lines for patients who are contacting us for other queries.

How can you order your prescriptions now?

  • Order online – we have explained some of your options below.
  • Use the repeat slip (right hand side of green prescription) – ticking the items you need to order and handing this to reception or to the collection box at the Pharmacy in Moretonhampstead.

We recognise that this may be an unpopular decision for some of our patients, but we hope that you will understand that safety is paramount and that you will support us in our decision.

Thank you

Moretonhampstead Health Centre

Please allow 3 workings days for the Health Centre to prepare your prescription and the chemist to have your medicines available. 

Prescription

How to set-up Online Access and Order Your Prescriptions Online

Click here to find out more about how to set-up online access that will enable you to request prescriptions, book appointments and even access medical records and test results depending on the service you choose.

 

Electronic Prescribing Service

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

For more information please click here.

Dispensing

The Health Centre routinely delivers prescriptions to the pharmacy in Moretonhampstead to be dispensed. If you do not want to use this service, you can ask to pick up the paper prescription from the health centre to take to a pharmacy of your choice. Alternatively, if you wish to have the prescription posted to your home or a nominated pharmacy, we can do so if you provide the health centre with a supply of stamped addressed envelopes.

Not Registered for Online Services?

Close up of a hand holding pills

You can now order your repeat prescriptions via your NHS login - either by logging in through a web browser or by downloading the app on your talet or smartphone. 

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General Medication Question

If you have any queries regarding your medication please consider using our e-consult service available here or call the surgery to book an appointment.

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Medication Review Request

If you have any queries regarding your medication please consider using our e-consult service available here or call the surgery to book an appointment.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Page last reviewed: 12 September 2025
Page created: 09 November 2020